Refund Policy
🔄 Refund & Return Policy — Monodecorr
Effective Date: 06 Oct 2025
Applies To: Orders placed on monodecorr.com (USA Only)
At Monodecorr, we want you to shop with confidence. Please review our refund and return policy below.
✅ Eligibility for Refunds
You may request a refund within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused and in original condition
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Items must be in their original packaging
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Proof of purchase is required
Refunds are issued only after the returned item has been received and inspected by our team.
❌ Non-Refundable Items
The following items are not eligible for return or refund:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care and hygiene items
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Hazardous materials or flammable liquids
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Gift cards
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Sale or clearance items
🛠️ Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Please include:
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Your order number
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Clear photos or videos showing the issue
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A brief description of the problem
We will review the issue and, where applicable, provide a replacement, reshipment, or refund.
📬 Return Process for Refunds
To initiate a return:
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Email help@monodecorr.com
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Our team will verify whether your item qualifies for a return
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If approved, we will provide:
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The return address
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Step-by-step return instructions
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After receiving and inspecting the returned item, we will notify you of the refund status.
⚠️ Important:
Items returned without prior approval will not be accepted.
📍 Return Address
All approved returns should be sent to:
Monodecorr
1528 N Madera Ave
United States
⏱️ Refund Processing Time
Once approved, refunds will be issued to your original payment method within 10 business days.
Please note:
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Your bank or card issuer may require additional processing time
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If more than 15 business days have passed since refund approval, please contact us at help@monodecorr.com